Vertiv and Liebert UPS service in Toronto
Symetrix Canada is not the manufacturer of Vertiv equipment. For a unit under warranty, check the warranty terms with the manufacturer first.
Symetrix Canada services Vertiv and Liebert UPS systems in Toronto, the GTA and Ontario: the Liebert EXL S1, EXM, EXS, APM and GXT families, and the discontinued NX and NXL frames still running in many server rooms. Requests get a reply and a quote within 4 business hours; Toronto and Ottawa sites are attended the same day.
Key facts
- Ranges we service: Liebert EXL S1, EXM, EXS, APM, GXT5 and ITA2, plus the discontinued Liebert NX and NXL
- Liebert EXL S1 range: 250 to 1,200 kW1
- Visit frequency: Vertiv's service data supports two preventive maintenance visits a year2
- Response and quote: within 4 business hours
- Emergency line: 1 (438) 800-0382, 24/7
Discontinued Liebert frames that are still carrying load
The Liebert NX and NXL are still common in Ontario data rooms. Vertiv now lists both as discontinued product families, and points NX owners to the Liebert EXM 3. Neither product page gives an end-of-service date, so the practical question is condition, not calendar.
For these frames we keep a record per unit: the age of the DC capacitors and fans, the battery string history, the alarm log and how often the unit has gone to bypass. That record tells you when a repair stops being worth the money. The modular EXM is the usual replacement for an NX; for larger loads, the current Liebert EXL S1 runs from 250 to 1,200 kW 1.
What we check on a Liebert unit
- The alarm and event history, exported before any reset
- Input, output and bypass readings per phase, and the load on each module where the frame is modular
- Each battery block’s internal resistance against its baseline 4
- Fans, filters and the condition of the DC bus capacitors
- The communication card and whether its traps and emails reach your monitoring
- The transfer to bypass and back, done to a written method on a live load
Range status
| Range | Sales | Service |
|---|---|---|
| Liebert EXL S1 | Sold1 | No end-of-service date on the product page |
| Liebert EXM | Sold5 | No end-of-service date on the product page |
| Liebert APM | Listed as a product family6 | No end-of-service date on the product page |
| Liebert NX | Discontinued; Vertiv names the Liebert EXM as its replacement3 | No end-of-service date on the product page |
| Liebert NXL | Discontinued product family7 | No end-of-service date on the product page |
Who to call
| Need | Who |
|---|---|
| A unit under Vertiv's warranty or a Vertiv service contract | Vertiv first |
| Maintenance, batteries or repair outside warranty | Symetrix Canada |
| An NX or NXL that needs a decision on repair or replacement | Symetrix Canada, with a condition record and a replacement option |
Common questions
Who services Liebert UPS systems in Toronto?
Symetrix Canada maintains and repairs Vertiv and Liebert UPS systems in Toronto and the GTA, from GXT rack units to EXL S1 frames, and keeps the discontinued NX and NXL running where owners are not ready to replace them.
Are Vertiv UPS systems good?
The Liebert families are a common choice in data centres, and their reliability over time comes down to maintenance. For an installed unit, the more useful question is whether its family is still sold: the Liebert NX 40-200 kVA, for example, is discontinued and Vertiv names the EXM as its replacement 3.
How often should a Liebert UPS be serviced?
Vertiv's own service data supports at least two preventive maintenance visits a year 2, with the batteries checked at every visit.
What is the lifespan of a Vertiv UPS?
The frame usually outlives several battery strings. The batteries, fans and capacitors are what wear; replacing them on schedule is what lets a frame reach the end of its family's support, and the condition record shows when it is time to replace the whole unit.
Request a quote
Reply and quote within 4 business hours; same day in Toronto, Ottawa, Montreal and Quebec City, and 24 to 48 hours elsewhere in Canada.
Sources
- Vertiv, Liebert EXL S1 UPS, 250-1200 kW, page title
- Vertiv, The Effect of Regular, Skilled Preventive Maintenance and Remote Monitoring on Critical Power System Reliability, conclusion
- Vertiv Canada, Liebert NX UPS, 40-200 kVA (discontinued product family), product family page (read from a North American address)
- EnerSys, PowerSafe SBS XL Installation, Operation and Maintenance Manual, maintenance section
- Vertiv, Liebert EXM modular UPS, overview
- Vertiv, Liebert APM modular UPS, overview
- Vertiv, Liebert NXL (discontinued product family), product family page
Vertiv and the model names are trademarks of their owners, used only to identify the equipment we service.
Updated