Toshiba UPS service in Toronto
Symetrix Canada is not the manufacturer of Toshiba equipment. For a unit under warranty, check the warranty terms with the manufacturer first.
Symetrix Canada services Toshiba UPS systems in Toronto, the GTA and Ontario: the G9000 and 4400 Series three-phase units and the legacy G8000, G2020, 4200FA, 4300 and 5000 series, with preventive maintenance, battery replacement and repair. You get a reply and a quote within 4 business hours, and a 24/7 line if a unit has dropped its load.
Key facts
- Ranges we service: G9000 Series, 4400 Series, and the legacy G8000, G2020, 4200FA, 4300 and 5000 series
- Large three-phase range: G9000 Series, 100 to 1,050 kVA1
- Smaller three-phase range: 4400 Series, 15 to 50 kVA2
- Response and quote: within 4 business hours
- Emergency line: 1 (438) 800-0382, 24/7
Toshiba’s legacy units
Toshiba moves older ranges to a separate Legacy UPS list rather than publishing a dated support schedule 3. A unit on that list is no longer the current product, but the list does not say when parts or support end. Ask Toshiba directly for the status of your model if a contract depends on it.
For the owner, a legacy G8000 or 4200FA in good condition is still worth maintaining. The batteries, fans and capacitors wear on their own schedule whatever the list says, so our visits focus on those parts and on the alarm history, and record anything that is getting hard to source.
What we check on a Toshiba unit
- The fault and event history, read before any reset
- Each battery block against its last reading 4
- Fans, air filters and the temperature in the UPS room
- Input, output and bypass readings, and the load on each phase
- The transfer to bypass and back, to a method agreed for the live load
Range status
| Range | Sales | Service |
|---|---|---|
| G9000 Series | Sold1 | No end-of-service date on the product page |
| 4400 Series | Sold2 | No end-of-service date on the product page |
| G8000, G2020, 4200FA, 4300 and 5000 series | On Toshiba's Legacy UPS list3 | No end-of-service date on the legacy page |
Who to call
| Need | Who |
|---|---|
| A unit under Toshiba's warranty or a Toshiba service agreement | Toshiba first |
| Maintenance, batteries or repair outside warranty | Symetrix Canada |
| A legacy unit that needs a repair-or-replace decision | Symetrix Canada |
Common questions
Who services Toshiba UPS systems in Toronto?
Symetrix Canada maintains and repairs Toshiba G9000, 4400 and legacy units in Toronto and the GTA, with a reply and a quote within 4 business hours.
Is the Toshiba G8000 still supported?
Toshiba lists the G8000 Series on its Legacy UPS page 3. That page gives no end-of-support date, so confirm the status of your unit with Toshiba; we can keep it maintained in the meantime.
What is the current Toshiba three-phase UPS?
Toshiba lists the G9000 Series from 100 to 1,050 kVA 1 and the 4400 Series from 15 to 50 kVA 2.
Can you replace a Toshiba UPS with another brand?
Yes, when that is the better answer. We size the replacement from the measured load and the runtime you need, and plan the changeover so the critical load stays on protected power.
Request a quote
Reply and quote within 4 business hours; same day in Toronto, Ottawa, Montreal and Quebec City, and 24 to 48 hours elsewhere in Canada.
Sources
- Toshiba International Corporation, G9000 Series 100-1050 kVA, product page title
- Toshiba International Corporation, 4400 Series 3 Phase UPS 15-50 kVA, product page title
- Toshiba International Corporation, Legacy UPS, Legacy UPS series filter
- EnerSys, PowerSafe SBS XL Installation, Operation and Maintenance Manual, maintenance section
Toshiba and the model names are trademarks of their owners, used only to identify the equipment we service.
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