Tripp Lite UPS service in Toronto
Symetrix Canada is not the manufacturer of Tripp Lite equipment. For a unit under warranty, check the warranty terms with the manufacturer first.
Symetrix Canada services Tripp Lite UPS systems in Toronto and Ontario, a line now sold by Eaton 1: SmartOnline S3M, SV and SU three-phase systems, and SmartOnline and SmartPro rack and tower units with their external battery packs. Replies and quotes come within 4 business hours, and Toronto sites are attended the same day.
Key facts
- Three-phase ranges: SmartOnline S3M, SV and SVX, and the earlier SU modular systems
- Current three-phase range: SmartOnline S3M, 10 to 100 kVA at 208, 480 or 600 V1
- Single-phase: SmartOnline and SmartPro rack and tower units, including external battery packs
- Response and quote: within 4 business hours
- Emergency line: 1 (438) 800-0382, 24/7
Tripp Lite in the server room
Many of the Tripp Lite units we see in Toronto are rack-mounted SmartOnline and SmartPro systems in network closets and small server rooms, often with one or more external battery packs chained behind them. The failure that brings us out is nearly always the batteries: a pack that tested fine two years ago will not hold the load today, and the unit only says so when the power drops.
Larger rooms run SmartOnline three-phase systems. The older SU modular units are retired and Tripp Lite did not name a successor for them 2, so their owners need a plan: keep them running with batteries and fans changed on schedule, or move to a current three-phase model such as the S3M.
What we check on Tripp Lite units
- Each internal string and every external battery pack, block by block, against the last visit 3
- The battery pack count set in the UPS, so the runtime estimate matches the packs actually installed
- Fans, input and output readings, and the self-test history
- The network card and whether its alerts reach your monitoring
- For three-phase systems, the bypass transfer and back to a written method
Range status
| Range | Sales | Service |
|---|---|---|
| SmartOnline S3M | Sold1 | No end-of-service date on the product page |
| SmartOnline SU60K | Discontinued 4/5/2021, retired and not replaced2 | No end-of-service date on the product page |
| SmartOnline SVX90KL | Discontinued on 3/18/2024, with Eaton pointing to the 93PM in the USA and Canada4 | No end-of-service date on the product page |
Who to call
| Need | Who |
|---|---|
| A unit under its Tripp Lite or Eaton warranty | The manufacturer first |
| Batteries, maintenance or repair outside warranty | Symetrix Canada |
| A retired SU system that needs a replacement plan | Symetrix Canada |
Common questions
Who services Tripp Lite UPS systems in Toronto?
Symetrix Canada replaces batteries in, maintains and repairs Tripp Lite SmartOnline and SmartPro units and three-phase systems in Toronto and the GTA, with a reply and a quote within 4 business hours.
Is Tripp Lite part of Eaton now?
Tripp Lite products are sold by Eaton today: Eaton presents the SmartOnline S3M as its own three-phase range 1. Warranty claims go to the manufacturer; service outside warranty can come from us.
Is the Tripp Lite SU60K still available?
No. It was discontinued on 4/5/2021, retired and not replaced 2. Existing units can be kept running with batteries and fans changed on schedule while a replacement is planned.
How do I know a Tripp Lite battery pack needs replacing?
A failed self-test, a runtime well below what the unit reported a year ago, or a battery alarm. We test every pack at each visit, because a pack chained behind the UPS can fail without the front panel making it obvious.
Request a quote
Reply and quote within 4 business hours; same day in Toronto, Ottawa, Montreal and Quebec City, and 24 to 48 hours elsewhere in Canada.
Sources
- Eaton (Tripp Lite), 3-phase UPS solutions, S3M section
- Eaton (Tripp Lite), SmartOnline 60 kVA modular 3-phase UPS (SU60K), product status (read from a North American address)
- EnerSys, PowerSafe SBS XL Installation, Operation and Maintenance Manual, maintenance section
- Eaton (Tripp Lite), SmartOnline SVX Series 90 kVA (SVX90KL), product status (read from a North American address)
Tripp Lite and the model names are trademarks of their owners, used only to identify the equipment we service.
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