Tripp Lite UPS service in Toronto
Symetrix Canada is not the manufacturer of Tripp Lite equipment. For a unit under warranty, check the warranty terms with the manufacturer first.
We replace batteries in, maintain and repair Tripp Lite UPS systems in Toronto and the GTA: SmartOnline rack and tower units with their external battery packs in network closets, and SmartOnline three-phase systems in larger rooms. The line is now sold by Eaton [1]. Most calls are about batteries, and the SmartOnline manual is specific about them.
Key facts
- Battery life: rated 3 to 5 years; halved for each 10 °C above 25 °C (SmartOnline manual)[2]
- Replace at: at least every 4 years[3]
- External packs: up to 4 per SmartOnline rack UPS[4]
- Battery swap: without turning off the UPS or the load[5]
- Current three-phase range: SmartOnline S3M, 10 to 100 kVA at 208, 480 or 600 V[1]
Ranges we service
| Range | Sales status | Usual work |
|---|---|---|
| SmartOnline S3M, three-phase | Sold by Eaton [1] | Batteries, fans, bypass checks |
| SmartOnline SVX90KL, three-phase | Discontinued on 3/18/2024 [6]. Eaton points to the 93PM in Canada [6] | Batteries, fans, replacement planning |
| SmartOnline SU60K, modular three-phase | Discontinued on 4/5/2021, retired and not replaced [7] | Batteries, power modules, replacement planning |
| SmartOnline rack and tower (SU750 to SU3000) | Current single-phase line | Internal batteries, external packs, network card |
From the SmartOnline manual
The owner’s manual for the SmartOnline SU750 to SU3000 rack and tower units sets the battery rules:
- Batteries are rated for 3 to 5 years, and their life halves for every 10 °C above 25 °C [2].
- Replace them at least every 4 years [3], with the same type and number of batteries or packs [8].
- An automatic battery test runs once a month: a 10-second discharge under load [9]. It shows that the battery can carry the load briefly, not how long it will last.
- The low battery alarm sounds when the remaining runtime drops below 3 minutes [10].
- Runtime also drops in a cold room, below 10 °C [11].
- A unit kept in storage needs its battery recharged every 6 months [12].
Battery packs behind the UPS
A SmartOnline rack UPS can carry up to 4 external battery packs [4]. Packs bought at different times age at different rates. A weak pack drags the whole bank down, and the UPS front panel only shows the bank as a whole. At each visit we read every block in every pack against the last visit [13]. We also check that the pack count set in the UPS matches the packs installed, so the runtime estimate is real. Batteries are swapped with the load running [5].
Retired three-phase systems
The SU modular systems are retired and Tripp Lite named no successor for them [7]. For the SVX90KL, Eaton points to its 93PM in Canada [6]. Owners of either need a plan: keep the frame running with batteries and fans changed on schedule, or move to a current three-phase model, sized from the measured load.
Who to call
| Need | Who |
|---|---|
| A unit under its Tripp Lite or Eaton warranty | The manufacturer first |
| Batteries, maintenance or repair outside warranty | Symetrix Canada |
| A retired SU or SVX system that needs a replacement plan | Symetrix Canada |
Common questions
Who services Tripp Lite UPS systems in Toronto?
We replace batteries in, maintain and repair Tripp Lite SmartOnline rack, tower and three-phase units across Toronto and the GTA.
How often should Tripp Lite UPS batteries be replaced?
The SmartOnline manual rates them for 3 to 5 years [2] and sets 4 years as the latest replacement point [3]. In a warm room, sooner.
Can the batteries be changed without shutting the UPS down?
On SmartOnline rack and tower units, yes: the manual allows a battery change without turning off the UPS or disconnecting the load [5].
Is the Tripp Lite SU60K still available?
No. It was discontinued on 4/5/2021, retired and not replaced [7]. Installed units can run on while a replacement is planned.
Sources
- Eaton (Tripp Lite), 3-phase UPS solutions, S3M section
- Eaton (Tripp Lite), Tripp Lite by Eaton SmartOnline SU750-SU3000RTXLCD2U Owner's Manual 614-21325 Rev 05, section 5.1, Equipment Care (PDF p. 37)
- Eaton (Tripp Lite), Tripp Lite by Eaton SmartOnline SU750-SU3000RTXLCD2U Owner's Manual 614-21325 Rev 05, section 5.1 (PDF p. 37)
- Eaton (Tripp Lite), Tripp Lite by Eaton SmartOnline SU750-SU3000RTXLCD2U Owner's Manual 614-21325 Rev 05, section 2.4.2 (PDF p. 17)
- Eaton (Tripp Lite), Tripp Lite by Eaton SmartOnline SU750-SU3000RTXLCD2U Owner's Manual 614-21325 Rev 05, section 5.4 (PDF p. 37)
- Eaton (Tripp Lite), SmartOnline SVX Series 90 kVA (SVX90KL), product status (read from a North American address)
- Eaton (Tripp Lite), SmartOnline 60 kVA modular 3-phase UPS (SU60K), product status (read from a North American address)
- Eaton (Tripp Lite), Tripp Lite by Eaton SmartOnline SU750-SU3000RTXLCD2U Owner's Manual 614-21325 Rev 05, section 5.4 (PDF p. 37)
- Eaton (Tripp Lite), Tripp Lite by Eaton SmartOnline SU750-SU3000RTXLCD2U Owner's Manual 614-21325 Rev 05, section 4.7 (PDF p. 36)
- Eaton (Tripp Lite), Tripp Lite by Eaton SmartOnline SU750-SU3000RTXLCD2U Owner's Manual 614-21325 Rev 05, section 4.7 (PDF p. 36)
- Eaton (Tripp Lite), Tripp Lite by Eaton SmartOnline SU750-SU3000RTXLCD2U Owner's Manual 614-21325 Rev 05, section 5.1 (PDF p. 37)
- Eaton (Tripp Lite), Tripp Lite by Eaton SmartOnline SU750-SU3000RTXLCD2U Owner's Manual 614-21325 Rev 05, section 5.2, Storing the Equipment (PDF p. 37)
- EnerSys, PowerSafe SBS XL Installation, Operation and Maintenance Manual, maintenance section
Tripp Lite and the model names are trademarks of their owners, used only to identify the equipment we service.
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