UPS maintenance contracts in Toronto and Ontario
A Symetrix Canada maintenance contract covers scheduled preventive maintenance, battery testing and emergency response for every UPS on your sites in Toronto, the GTA and Ontario, whatever the brand. Requests under contract get a reply within 4 business hours, sites in Toronto, Ottawa, Montreal and Quebec City are attended the same day, and every visit ends with the same written report format.
Key facts
- Coverage: all UPS brands on the contract, single-phase and three-phase
- Visit frequency: set per unit; at least once a year (Eaton) 1, twice a year for critical sites (Vertiv) 2
- Battery testing: at every visit, following IEEE 1188 practice for VRLA batteries3
- Response: reply and quote within 4 business hours; same day in Toronto, Ottawa, Montreal and Quebec City; 24 to 48 hours elsewhere
- Reports: written report per visit, with readings and next actions
What a contract includes
- Preventive maintenance visits on a schedule set per unit and its criticality: visual inspection, cleaning, event-log review, functional and transfer checks. See UPS service and preventive maintenance.
- Battery testing and trending: voltage, temperature and internal resistance or impedance per block, compared with the last visit so a weak block shows up before an outage does 4.
- Wear-part planning: fans and capacitors replaced on the manufacturer’s schedule 5, quoted in advance so they can be budgeted.
- Emergency response on the contract terms, 24/7 on 1 (438) 800-0382.
- One asset list for all sites: make, model, serial, install date, battery date and the manufacturer’s support status for each unit.
- An annual summary of what was found, what was done and what to budget next year, including units nearing end of support. See UPS replacement planning.
Options
- Inspection only: scheduled visits and reports; repairs quoted separately.
- Inspection plus parts planning: the above, with fans, capacitors and batteries scheduled and quoted ahead.
- Comprehensive: visits, planned parts and emergency labour within the contract.
Each option is quoted per site and unit list; send the list through the request form.
Common questions
What is an AMC for a UPS?
An AMC (annual maintenance contract) is a yearly agreement covering scheduled preventive maintenance visits, testing and agreed response terms for a UPS, so problems are found during planned visits instead of during an outage.
How often should a UPS be serviced?
At least once a year, as Eaton recommends 1, and twice a year for critical sites, as Vertiv's service data supports 2. Batteries are checked at every visit 3.
Can one contract cover several brands and sites?
Yes. One contract can cover Eaton, APC, Vertiv and Liebert, Tripp Lite, Mitsubishi Electric, Toshiba, XPC and Delta units across several sites, with one schedule and one report format.
What response time comes with a contract?
A reply and quote within 4 business hours, same-day attendance in Toronto, Ottawa, Montreal and Quebec City, and 24 to 48 hours elsewhere in Canada.
Do you replace the manufacturer's contract?
A third-party contract is an alternative to the manufacturer's own service plan. If your unit is still under the manufacturer's warranty, check its terms first; some warranties require the manufacturer's start-up or service.
Request a quote
Reply and quote within 4 business hours; same day in Toronto, Ottawa, Montreal and Quebec City, and 24 to 48 hours elsewhere in Canada.
Sources
- Eaton, Top five preventive maintenance services for UPS health, page body
- Vertiv, The Effect of Regular, Skilled Preventive Maintenance and Remote Monitoring on Critical Power System Reliability, conclusion
- EnerSys, Safety, Storage, Operating and Maintenance Manual, VRLA Battery Systems (US-VR-OM-002), maintenance section
- EnerSys, PowerSafe SBS XL Installation, Operation and Maintenance Manual, maintenance section
- Eaton, Straight talk about capacitors in your UPS (WP153009EN), capacitor service life section
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